authenticity guarantee
At CloudyToys, authenticity is a core principle of our business. We guarantee that every product we sell is 100% genuine and sourced directly from the official brand, without the involvement of third-party resellers, parallel traders or unauthorised suppliers.
We do not purchase stock from any secondary market, grey-market wholesalers, or intermediaries. Every item we offer comes straight from the brand itself, ensuring full authenticity, traceability and compliance.
our commitments
1. 100% genuine products
All products on our website are original and authentic. We only purchase directly from the brand, ensuring the highest standards of quality, safety and legitimacy.
2. direct brand sourcing
Our supply chain is simple and transparent:
brand → CloudyToys → customer
There are no resellers, no distributors of unknown origin, and no third parties involved.
3. no counterfeits, no grey imports
We have a strict zero-tolerance policy for counterfeit, imitation or parallel-import products. Because all items come directly from the brand, authenticity is fully guaranteed.
how authenticity is ensured
– all stock is purchased directly from the brand’s official wholesale or corporate channel
– each delivery comes with original brand documentation and packaging
– products remain sealed exactly as shipped by the brand
– we perform visual and batch checks to ensure items meet brand standards
– full traceability from manufacturer to customer
our guarantee to you
We stand behind every product we sell.
If you ever have questions or concerns about the authenticity of an item you received, you can contact us immediately. Our team will verify your product using our internal documentation and take all necessary steps to ensure your confidence and satisfaction.
Customer trust is at the centre of our business, and we are committed to offering a fully secure and authentic shopping experience.
